Refund policy

Refund & Exchange Policy

we take great pride in the quality of our embroidered items and scarves. As all embroidery is made to order, we do not offer refunds.

Change of Mind

We do not accept returns, exchanges, or refunds for:

• Change of mind.
• Incorrect size, colour, or product selection.
• Orders where the customer has provided incorrect shipping details.

Please ensure you review your order carefully before placing your order.

Exchanges & Faulty Items

If you receive an embroidered item or scarf with a fault, damage, or an issue with our embroidery workmanship, please contact us as soon as possible after receiving your order.

You can reach us via our Contact Form or by email. To help us assess the issue promptly, please include:

• Your order number.
• A description of the issue.
• Clear photos of the item and the fault.

Once we have reviewed your claim, we will work with you to provide an appropriate solution. Where approved, this may include an exchange, repair, replacement, or another suitable resolution.

Conditions

• Items must be in their original condition and must not have been worn, washed, altered, or damaged after delivery.
• Claims must be submitted promptly after receiving your order.
• We reserve the right to inspect and assess all claims before approving an exchange or replacement.

Thank you for your understanding and for supporting our small business. Every embroidered piece is created with care and made especially for you.