Shipping Policy

Thank you for shopping with Narjis Collection, home to both Narjis Collection and Embroidery Elegance. We are committed to ensuring your order is prepared and delivered as efficiently as possible.

Processing Times

Embroidery Elegance Orders

All embroidered items are made to order and require approximately 5–10 business days for production, depending on the item and current order volume.

If you require your embroidered order urgently, please select the Urgent Order option at checkout and pay the applicable urgent order fee. This allows us to prioritise your order.

Narjis Collection Orders

Ready-to-ship items are typically processed and dispatched within 1–3 business days.

If your order contains both ready-to-ship and made-to-order embroidered items, your entire order will be dispatched once all items are ready unless otherwise arranged.

Domestic Shipping (Australia)

We ship Australia-wide from Guildford, New South Wales.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

Please note that shipping timeframes provided by Australia Post or other couriers are estimates only and are outside of our control.

Shipping to Perth & Western Australia

Please note that deliveries to Perth and some areas of Western Australia may experience longer shipping times due to carrier delays.

If you require your order by a specific date, we strongly recommend selecting Express Shipping at checkout. For Embroidered Elegance made-to-order items, we also recommend purchasing the Urgent Order option in addition to Express Shipping so your order can be prioritised for production before dispatch.

While we will always do our best to meet your requested timeframe, delivery dates cannot be guaranteed once your parcel has been handed over to the shipping carrier

International Shipping

We proudly ship worldwide.

International shipping costs are calculated at checkout based on your destination and parcel weight.

Delivery times vary depending on the destination country, customs processing, and the selected shipping service.

Please note:

• Customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country.

• Narjis Collection is not responsible for delays caused by customs, postal services, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Narjis Collection is not responsible for delays, additional shipping charges, or lost parcels resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Parcels

Once your parcel has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

If your parcel is delayed or appears to be lost, please contact us and we will gladly assist you in lodging an enquiry with the courier.

Pickup Orders

Customers who select local pickup will receive an email notification when their order is ready for collection.

Pickup is available from Guildford, NSW, or from selected pop-up events when offered.

Contact Us

If you have any questions regarding shipping or your order, please contact us via our Contact Form or email, and we'll be happy to assist.